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Executive Bios

The leadership team at LashBack shares three critical characteristics: Each are successful entrepreneurs with extensive technology experience and a bold vision for the future of LashBack and email.

W. Brandon Phillips

Chief Executive Officer and Co-Founder

Once the driving force behind national sales efforts in electronics, telecom and software verticals, Brandon now drives the efforts of the LashBack company toward the same kind of success he’s enjoyed in the past. He sees the future of email taking a radically different shape as LashBack successfully enforces every person’s right to choose what email they wish to receive.
Brandon's deep experience in online and traditional marketing, advertising and sales has propelled LashBack to grow by 400% in 2006. By bridging the traditional gap between technology development and sales, He has been able to lead diverse internal efforts such as product development and usability as well as brand and business development with ease.
He is a recognized expert on email marketing and its micro and macroeconomic effects on business and consumers. Brandon has been featured by many media outlets including WIRED, eWeek and DM News for his outspoken vision for email. He is available as an expert for litigation support in email related court cases.

Eric Castelli

Chief Technology Officer and Co-Founder

Eric is the named inventor for LashBack’s intellectual property. He has led a team of developers through the launch of five groundbreaking products for consumers and the email industry.
As a recognized compliance and reputation expert for email marketing, Mr. Castelli has actively participated with the Federal Trade Commission in CAN-SPAM rulemakings, enforcement and served as an expert witness in the FTC’s 2005 report to Congress. Eric is also a leading voice on developing compliance guidelines, best practices and raising the value of email for consumers and email marketers. He has been invited to speak on these topics by the Authentication and Online Trust Association, The Direct Marketing Association and Return-Path.
Prior to LashBack, Mr. Castelli spent several years in technology consulting across numerous industries, including direct mail and email. These experiences helped drive LashBack’s quest to make unsubscribe work for the email community and consumers across the globe.
Mr. Castelli graduated from St. Louis University with a degree in business.
To invite Eric to speak at your company, association or trade event please click here. Areas of expertise include: Unsubscribe Best Practices, CAN-SPAM Act, Compliance and Reputation, Deliverability, Spam, and Email Technology Standards.

Tim Kastner

Sales Director

Tim arrives at LashBack with 16 years of technology sales experience to his credit. He leads sales for LashBack, marketing the groundbreaking CAN-SPAM Compliance Monitor and Resolution Service. There is a great challenge to selling a completely new and never-before-utilized service and Tim has thrived helping to propel growth in 2006 at a 400% rate. Additionally, Tim understands that there is a vast variation of email business models and he is well versed in this regard, therefore he can present practically any business with a solution that make sense and adds value to their specific model. Tim is as dedicated to educating the marketplace and fixing email as he is to his custom chopper. He is likely to be the first person you talk to when you call LashBack and is more than happy to provide you with a personal tour of the Lashback family of services and solutions. Tim can be reached directly at 314.255.1769.

Tim attended Central Texas University and proudly served in the United State Army including operation Desert Shield and Desert Storm.

James O'Brien

Director of Marketing

James is well recognized as a leader in integrated marketing and political consulting. He has worked on close to 200 hundred political campaigns and with 40 corporate clients focused on the technology vertical. James has been President of J. O’Brien Communications, Inc. based in St. Louis, MO since early 2004- the marketing communications consultancy focused on integration of traditional and online strategy and tactics.

Previous James was Director of Marketing for a rich media leader for user initiated Internet advertising. He also served as Senior Director for Public Relations & Advocacy for a leading publisher of medical journals focused on the integration of print and online content and training.

He has appeared on national television accurately predicting the Republican takeover in the US Senate and net seat gain in the US House of Representatives in October of 2002 and has been quoted in major newspapers including the New York Times, Washington Times, Detroit Free Press and the San Jose Mercury News to name a few.

From 1996 through 2002 James was Founder and Chief Executive Officer of IMPACT Strategies, Inc. with offices in Washington, DC & Princeton, NJ. A staff of six full time employees provided a full suite of integrated marketing strategic communications services.

Prior to 1996, James worked with a leader in political television advertising and gained extensive experience in media buying, traffic management, television and film production. He also has worked with clients independently as a general consultant and campaign manager throughout his 15+ year career on campaigns from US Senate to City Council.

James attended the American University in Washington, DC and during that time served as executive director of a 10,000+ member national political association on Capitol Hill. Prior to college, in 1989, James founded his first business with two senior partners. He served as Vice President and Director of Public Affairs, and pioneered the use of cable television advertising in local political campaigns.

Mike McGough

Senior Client Services Manager

Michael has been with LashBack since March of 2005. Starting as a Data Analyst; Michael was an integral part of the early stages of LashBack.

During Michael’s time with LashBack he has formed a large part of the core of our Client Services Team. It is Michael’s belief that outstanding customer care is the obligation and responsibility of every successful company. Michael is active in always soliciting customer feedback on product and system improvements as well as proactively researching possible ways to enhance the customer service experience.

Michael is an expert on spam. He works passionately everyday to shut the bad actors down and to raise the value of legitimate email. His style has informed the development of LashBack’s email advocacy position with DNA from the anti-spam movement and moving the industry forward to compliance as a foundation for the solution to the global spam problem.

At the local level Michael is always trying to educate those on current technology issues and how to embrace technology instead of being fearful of it.

Michael obtained a Bachelor of Science in Information Systems Technologies from Southern Illinois University of Carbondale in May of 2002.

Shane Caskey

Client Services Manager

Shane started with Lashback in early 2006 as a Data Analyst and was quickly promoted to the mission critical role of Client Services Manager. His career has focused on marketing technology and customer service. He found the perfect fit at Lashback.

Shane is focused on communicating the important message to clients that CAN-SPAM Compliance is the fundamental way to protect reputation and achieve higher rates of deliverability. He has worked on ensuring that new product development is client centric and adds direct value to client management of their compliance process. The mission at LashBack is equitable advocacy for consumers, email marketers and every party involved in sending and receiving email.

He has over a decade of client services experience for customers large and small in both the public and private sectors.

Shane also has worked in the direct mail marketing industry as a Production and Data Manager. He was responsible for the entire direct mail process from product design through database segmentation, printing and mailing complex, personalized campaigns. LashBack makes every effort to hire from within the direct marketing industry and Shane’s experience is a great example of how deeply our people understand the needs of not only our customers but their customers- the consumer.